Privacy Policies

On this page you will find links to the privacy policies for PANOLIN Distribution AG

B2B Privacy Policy, B2C Privacy Policy, Employee Privacy Policy, Recruitment Privacy Policy

B2B Privacy Notice BUSINESS CUSTOMER, SUPPLIER, AND BUSINESS PARTNERS

What does this Privacy Notice cover?

This notice sets out what personal data we collect, for what purposes and your rights in this respect.

This Privacy Notice provides information regarding the personal data which are processed by a company or companies within PANOLIN Distribution AG ('PANOLIN' or 'we') in relation to (i) individuals who work for, or on behalf of, or who are shareholders of our business customers ('Business Customers'), (ii) suppliers or vendors ('Suppliers'), (iii) business partners, as well as investors and shareholders ('Business Partners'). PANOLIN is part of the Shell Group of companies. You can find further information about how the Shell group protects personal data here: https://www.shell.ch/de_ch/datenschutzerklaerung.html

For individuals who require access to a PANOLIN site on behalf of a Business Customer, Supplier or Business Partner you will be asked to provide additional information to enable you to be identified for health, safety and security purposes and to manage the relationship between PANOLIN and the relevant Business Customer, Supplier or Business Partner. For further information please refer to the Privacy Notice –lPanolinPANOLIN Employee Privacy Notice

For individual retail customers, members of PANOLIN customer programs, visitors of PANOLIN websites or users of PANOLIN applications, please refer to the Privacy Notice – B2C.

Bespoke notices and supplementary privacy statements may contain further information about how PANOLIN is processing your personal data. In those instances, such privacy notices will be communicated to you separately. These privacy notices may vary among the countries in which we operate to reflect local practices and applicable law requirements.

This Privacy Notice explains what personal data are processed about you, why we are processing your personal data and for which purposes, how long we hold your personal data for, how to access and update your personal data, as well as the options you have regarding your personal data and where to go for further information.

Special Notice - if you are under 16 years old. Processing children's personal data

If personal data of children is gathered this requires consent of the parent or guardian.

Except in those cases where PANOLIN organizes educational events specifically designed for children, we do not intentionally collect personal data of individuals under 16 years old. If you are under 16 years old (or a different age to reflect local legal requirement as communicated on the PANOLIN website in your location) please do not send us your personal data for example, your name, address and email address. If you wish to contact PANOLIN in a way which requires you to submit your personal data (such as for education or innovation events) please get your parent or guardian to do so on your behalf.

What personal data do we process about you? Collection of information

The categories of personal data we collect about you.

We process personal data from and in relation to individuals who are, or who work for or on behalf of or who are shareholders in our Business Customers, Suppliers, Business Partners in the following categories:

Private contact information (such as name, postal or e-mail address, and phone number) only if necessary; or

Business contact and other information (such as job title, department, name of organization and your dealings with PANOLIN on behalf of yourself or the relevant Business Customer, Supplier, Business Partner).

Screening

In addition, in order to comply with legal and regulatory obligations, to protect the Shell Group assets and employees/contractors and specifically to ensure that the Shell Group, which includes PANOLIN, can comply with trade control, anti-money laundering and/or bribery and corruption laws and other regulatory requirements, we carry out screening (pre-contract and on a periodic basis post-contract) on owners, shareholders and directors of our Business Customers, Suppliers and Business Partners. This screening takes place against publicly available, or government issued sanctions lists and media sources.

The screening does not involve profiling or automated decision making in relation to the counterparties or potential counterparties.

Who is responsible for any personal data collected?

PANOLIN Distribution AG, a company within the Shell Group of companies with a registered address in Switzerland at Bläsimühle 2a CH-8322 Madetswil, Schweiz will be responsible for processing your personal data, either solely or jointly with its affiliates within the Shell group of companies.

For what purposes do we process your personal data?

The purposes for which we process your personal data.

We process personal data covered by this Privacy Notice for the following purposes:

Business execution - including providing, researching, developing and improving products or services; concluding and executing agreements with Business Customers, Suppliers and Business Partners; recording and settling services, products and materials to and from a PANOLIN company; managing relationships and marketing such as maintaining and promoting contact with existing and prospective customers, account management, customer service, and development, execution and analysis of market surveys and marketing strategies;

Organisation and management of the business - including financial management, asset management, mergers, demergers, acquisitions and divestitures, implementation of controls, management reporting, analysis, internal audits and investigations;

Health, safety and security - including protection of an individual's life or health, occupational health and safety, protection of PANOLIN companies and staff, authentication of individual status and access rights; or

Legal and/or regulatory compliance - including compliance with legal or regulatory requirements.

or for a secondary purpose where it is closely related, such as:

storing, deleting or anonymising personal data;

fraud prevention, audits, investigations, dispute resolution or insurance purposes, litigation and defence of claims; or

statistical, historical or scientific research.

Communication and marketing

You may receive offers on behalf of the relevant Business Customer, Supplier or Business Partner. On all occasions you will be given the opportunity to use the unsubscribe functionality through the different digital channels we use to interact with you.

Why do we process your personal data?

We will only process your personal data where we have a lawful basis to do so.

The personal data covered by this Privacy Notice are only processed:

in order to take steps at the request of an individual prior to entering into a contract;

where it is necessary to comply with a legal or regulatory obligation to which the relevant PANOLIN company and/or Shell company/companies is subject to;

where it is necessary for the purposes of the legitimate interests pursued by the relevant PANOLIN company/companies, except where such interests are overridden by the interests or fundamental rights and freedoms of the individual/s; or

(only if legally required) with the explicit consent of the individual.

In those cases where processing is based on consent, and subject to applicable local law which provides otherwise, you have the right to withdraw your consent at any time. This will not affect the validity of the processing prior to the withdrawal of consent.

Security of your personal data

PANOLIN is committed to safeguarding your personal data.

We have implemented technology and policies with the objective of protecting your privacy from unauthorised access and improper use. In particular, we may use encryption for some of our services, we apply authentication and verification process for access to PANOLIN services and we regularly test, assess and evaluate the effectiveness of our security measures.

Who will we share your personal data with?

The personal data covered by this Privacy Notice are exclusively processed for the purposes referred to above and will only be shared on a strict need to know basis with:

Other companies within the Shell group of companies;

Authorized third party agents, service providers, external auditors and/or subcontractors of PANOLIN and/or Shell; or

A competent public authority, government, regulatory or fiscal agency where it is necessary to comply with a legal or regulatory obligation to which the relevant PANOLIN and/or Shell company/companies is subject to or as permitted by applicable local law; or

Any person to whom PANOLIN and/or Shell proposes to transfer any of its rights and/or duties

Interacting with PANOLIN through social media

If you choose to interact with PANOLIN through social media on a PANOLIN administered social media page ('PANOLIN Social Media Page') such as Facebook, Instagram, Twitter or LinkedIn, your personal data (such as your name, your profile picture and the fact that you are interested in PANOLIN) will be visible to all visitors of your personal webpage depending on your privacy settings on the relevant social media platform, and will also be visible to PANOLIN. You can delete any information that you share on these sites at any time through your relevant social media platform's account. PANOLIN does not track your activity across the different social media sites that you use. If you send a message to PANOLIN via any messenger service on a social media platform, these messages are held for no longer than one month after receipt. Please contact PANOLIN if you wish to make a request that you are unable to action yourself and which relates to a PANOLIN Social Media Page - see the section below.

Additionally, and to the extent PANOLIN are jointly responsible with a social media platform of a PANOLIN Social Media Page, PANOLIN will have access through the social media platform to aggregated data providing statistics and insights that help to understand the types of actions you take on PANOLIN Social Media Pages. For more information on how your personal data are processed on those social media platforms, including any targeted advertising that you may receive, please refer to your privacy settings accessible through your relevant social media platform's account.

Transfers of your personal data to other countries

Your personal data may be transferred outside of your country, subject to appropriate safeguards.

Where your personal data have been transferred to companies within the Shell group and/or to authorized third parties located outside of your country we take organizational, contractual and legal measures to ensure that your personal data are exclusively processed for the purposes mentioned above and that adequate levels of protection have been implemented in order to safeguard your personal data. These measures include Binding Corporate Rules for transfers among the Shell group and contractual agreements (which for Shell companies in the EU, include European Commission approved transfer mechanisms for transfers to third parties in non-adequate countries). You can find a copy of Shell Binding Corporate Rules at https://www.shell.ch/de_ch/datenschutzerklaerung.html www.shell.com/privacy.html or by contacting privacy-office-SI@shell.com.

What are the consequences of not providing your personal data?

Personal data gathered by PANOLIN for these processes either directly or indirectly are required in order to:

Fulfil legal requirements and/or which is required for entering into a contract with a counterparty and continuing to contract with that counterparty; or

Maintain contact with Business Customers, Suppliers and Business Partners.

Failure to provide us with the information required will negatively affect our ability to communicate with you, or our ability to enter into a contract with a counterparty or continue to contract with a counterparty.

How long do we hold your personal data for?

PANOLIN will only hold your personal data for a defined period of time.

With some exceptions which are explained in supplementary privacy statements, any personal data that are required for the purposes of conclusion and execution of agreements with Business Customers, Suppliers and Business Partners or for considering bids or tenders, will be held during the duration of the contractual relationship and up to 15 years after. For agreements which have a term of more than five years and for the purposes set out above, these agreements will be held for 35 years with effect from the commencement of the agreement.

In all other cases for the purposes set out above, including personal data gathered as part of any unsuccessful bids to PANOLIN or which relates to the screening against publicly available or government issued sanctions lists and media sources, such personal data are held for no longer than 15 years after it was first gathered.

In all cases information may be held for (a) a longer period of time where there is a legal or regulatory reason to do so (in which case it will be deleted once no longer required for the legal or regulatory purpose) or (b) a shorter period where the individual objects to the processing of their personal data and there is no longer a legitimate business purpose to retain it.

Your rights in relation to your personal data

Your rights and how to exercise them.

We aim to keep our information as accurate as possible. You can request:

access to your personal data;

correction or deletion of the personal data (but only where they are no longer required for a legitimate business purpose);

that you no longer receive marketing communications on behalf of the relevant Business Customer, Supplier or Business Partner;

that the processing of your personal data is restricted; and/or

that you receive personal data that you have provided to PANOLIN in a structured, digital form to be transmitted to another party if this is technically feasible.

To make any of these requests, please contact international@panolin.com

Who can you contact if you have a query, concern or complaint about your personal data?

If you have any issues, queries or complaints regarding the processing of your personal data please contact  international@panolin.com.

If you are unsatisfied with the handling of your personal data by Shell, then you have the right to lodge a complaint with the Federal Data Protection and Information Commissioner ('FDPIC') Startseite (admin.ch) or the Dutch Data Protection Authority whose address is Prins Clauslaan 60, 2595 AJ The Hague, The Netherlands. Please visit https://autoriteitpersoonsgegevens.nl/en for more information.

You may also contact the Shell Group Chief Privacy Officer at Shell International B.V. The Hague, The Netherlands - Trade Register, No. 27155369 Correspondence: PO Box 162, 2501 AN, The Hague.

Cookies and similar technologies

We use cookies on our websites to provide you with the best user experience possible.

PANOLIN may use cookies and similar technologies that aim to collect and store information when you visit a PANOLIN website. This is to enable PANOLIN to identify your internet browser and collect data on your use of our website, which pages you visit, the duration of your visits and identify these when you return so that we improve your experience when visiting our website(s). You can control and manage your cookies preferences by adjusting your browser settings or using the PANOLIN cookies preference tool on PANOLIN websites - for more information, please refer to the PANOLIN Cookie Policy at .

Changes to this Privacy Notice

This Privacy Notice is updated over time.

This Privacy Notice may be changed over time. You are advised to regularly review this Privacy Notice for possible changes. This Privacy Notice was last updated in April 2023.

Privacy Notice – Loyalty, Retail Customers, MyPanolin App users and visitors to our websites

What does this Privacy Notice cover?

This notice sets out what personal data we collect, for what purposes and your rights in this respect.

This Privacy Notice provides information regarding the processing of your personal data when using services and/or purchasing products from or on behalf of a company or companies within PANOLIN Distribution AG ("PANOLIN" or "we") which is part of the Shell group of companies ('Shell') whether as:

(i) a PANOLIN retail customer;
(ii) a member of a PANOLIN loyalty program in your location ('the PANOLIN Loyalty Program');
(iii) a visitor to a the PANOLIN website ('Website' or 'the PANOLIN Website'); and/or
(iv) a user of the MyPANOLIN Application Partner Portal or other PANOLIN applications ('the PANOLIN App).

Bespoke notices and supplementary privacy statements may contain further information about how the PANOLIN is processing your personal data. In those instances, such privacy notices will be communicated to you separately.

This Privacy Notice explains what personal data are processed about you; why we are processing your personal data and for which purposes; for how long we hold your personal data for; how to access and update your personal data, as well as the options you have regarding your personal data and where to go for further information.

Special Notice - if you are under 16 years old. Processing children's personal data

If personal data of children is gathered this requires consent of the parent or guardian.

Except in those cases where PANOLIN organizes educational events specifically designed for children, we do not intentionally collect personal data of individuals under 16 years old. If you are under 16 years old please do not send us your personal data for example, your name, address and email address. If you wish to contact PANOLIN in a way which requires you to submit your personal data (such as for education or innovation events) please get your parent or guardian to do so on your behalf.

What personal data do we process about you? Collection of information

This section describes the different sources from which we collect your personal data.

We collect information, including personal data about you, as a PANOLIN customer, user of PANOLIN Apps and/or visitor to a PANOLIN Website or PANOLIN administered social media page ('PANOLIN Social Media Page'). This information may be either:

Information that you provide to us - when creating a MyPANOLIN account profile, we will ask for your name, e-mail address and gender (so that we can address you properly, but you do not have to provide us with this information), your contact preferences and information necessary for answering any security questions. If you decide to become a member of a PANOLIN Loyalty Programme, a user of PANOLIN Apps, PANOLIN Drive services or our mobile payments, we may ask you to provide further personal data necessary for the performance of such services and/or authentication such as type of vehicle, driver pattern, date of birth (if collected), communications preferences and mobile number;

Information that we obtain through your use of PANOLIN services - we will also collect information about how and where you use or purchase PANOLIN services and products. Such information may include electronic device information, IP addresses, log information, browser type and preferences, location information, online identifiers to enable 'cookies' and similar technologies. Your purchase history includes data regarding (i) specific products you buy, (ii) the total amount of your purchases per transaction, (iii) the time and place of the purchases you make and (iv) the payment method you use, including payment methods embedded in the PANOLIN Apps (such as mobile payment option);

If you are a member of a PANOLIN Loyalty Program - we will collect information about your participation in these programs; this includes data regarding (i) the type and description of the award you have chosen, (ii) the awards you have chosen, (iii) the amount of points you have redeemed, (iv) the frequency and time of redemption of your points and (v) the delivery method used to provide you with your award (if any). If you are a user of PANOLIN Drive we will collect your recorded journeys, including your vehicle co-ordinates, speed and acceleration, comparing this against other users (if you have consented to the collection of such information, including your location);

Information gathered through external sources - in order to ensure we have the most up to date information about you to provide you with better products and increasingly tailored services, we will combine information that we hold about you, with additional information which is publicly available or obtained through authorised third parties (such as Experian or Acxiom). This includes information about your shopping habits and related products or services that you may use, such as the number of household cars that you possess or the types of cars that you are interested in; or

Information gathered through social media pages - When you communicate with us through a PANOLIN Social Media Page (for example, when you comment on, share or react to a post, upload media, send a personal message or subscribe to a PANOLIN Social Media Page), we may receive personal data about you such as your user name, profile picture, hometown, email address and gender. We will use any personal data received from social media in accordance with this Privacy Notice.

The Shell Group view of the customer

With the aim of ensuring you have a seamless experience with the Shell group, including the PANILIN Group, and depending upon the nature of your engagement with PANOLIN, we combine information gathered from the sources referred to above to create a personal profile of you. This enables you to interact with different PANOLIN and Shell companies more easily and ensures we have the most up to date information about you in order to better develop services and products and to tailor offers relevant to your specific interests.

Please note however, you have the ability to control how Shell uses this information. You can opt out of having your personal data combined in this way - Please see the section below.

Why do we process your personal data?

We only process your personal data where we have a lawful basis to do so.

The personal data covered by this Privacy Notice are only processed:

with your explicit consent;

where it is necessary to conclude a transaction with you (such as payment information);

where it is necessary for the purposes of the legitimate interests pursued by the relevant PANOLIN and/or Shell, except where such interests are overridden by your interests or fundamental rights and freedoms; or

where it is necessary for PANOLIN and/or Shell to comply with a legal obligation.

Where the processing is based on consent, you have the right to withdraw your consent at any time. This will not affect the validity of the processing prior to the withdrawal of consent.

What are the consequences of not providing your personal data?

Where you choose not to provide us with information set out above for the purposes of using a MyPANOLIN App or participating in the PANOLIN Loyalty Programme the only consequence is that it will affect your ability to fully interact with the MyPANOLIN App and/or to participate in the PANOLIN Loyalty Programme.

Who is responsible for any personal data collected?

PANOLIN Distribution AG, a company within the Shell Group of companies with a registered address in Switzerland at Bläsimühle 2a CH-8322 Madetswil, Schweiz will be responsible for processing your personal data, either solely or jointly with its affiliates within the Shell group of companies.

For what purposes do we process your personal data?

The purposes for which we process your personal data.

We process your personal data for the purposes of:

providing our products and delivering our services to you;

managing relationships and marketing such as maintaining and promoting contact with you;

account management including account verification (that is, ensuring that only you or someone you have authorized can access your account and information);

customer service and development of our products and services;

performance of and analysis of market surveys and marketing strategies;

promotions and contests offered to PANOLIN customers, including offering you digital rewards to recognise you as a valued customer; or

detecting or preventing fraud if you use a mobile payment function to purchase PANOLIN products (if available in your market);

or for a secondary purpose where it is closely related, such as:

storing, deleting or anonymising your personal data;

audits, investigations, dispute resolution or insurance purposes, litigation or defence of claims;

statistical, historical or scientific research; or

legal and/or regulatory compliance.

Communication and marketing - your choices

If you have consented to receive communications from PANOLIN(or if you have previously purchased goods/and or services from us and permitted by local law), you may receive offers that are tailored towards your preferences based on the information gathered about you from the various sources described above in order to provide you with better products and increasingly tailored services.

We may send you service updates and notifications without your advance consent only where such updates and/or notifications are necessary for the proper functioning of the MyPANOLIN App or other services that you use.

You may receive pertinent offers and communications by different channels and you may update your subscription preferences via your personal profile settings anytime or use the unsubscribe functionality for the different digital channels.

Transaction security and preventing, detecting and investigating fraud

When you use a mobile payment application to purchase PANOLIN products (if available in your market), you may be asked to provide additional personal details to complete the transaction. We may use the personal data you provide to prevent, detect and investigate fraud and to enforce the terms and conditions of the mobile payment application.

We may share some information with the service providers involved in mobile payments (such as PayPal), including but not limited to your IP address, device ID or unique identifier, loyalty card number for the purposes detailed above as well as for the purposes of collecting points, device type, geo-location information, connection information (for e.g. wi-fi) and mobile network information.

Your rights in relation to your personal data

Your rights and how to exercise them.

We aim to keep our information as accurate as possible. You can request:

access to your personal data;

correction or deletion of your personal data (but only where it is no longer required for a legitimate business purpose such as completing a retail transaction);

that you no longer receive marketing communications;

that the processing of your personal data is restricted;

combining of your personal data from different sources to create a personal profile no longer takes place; and/or

that you receive personal data that you have provided to Shell, in a structured, digital form to be transmitted to another party, if this is technically feasible.

To make any of these requests please go to your Shell account profile or please contact us at international@panolin.com in this respect.

Who can you contact if you have a query, concern or complaint about your personal data?

If you have any issues, queries or complaints regarding the processing of your personal data, please contact us at international@panolin.com for further information or for submitting such requests.

If you are unsatisfied with the handling of your personal data by Shell, then you have the right to lodge a complaint with the Federal Data Protection and Information Commissioner ('FDPIC') Startseite (admin.ch) or the Dutch Data Protection Authority whose address is Prins Clauslaan 60, 2595 AJ The Hague, The Netherlands. Please visit

https://autoriteitpersoonsgegevens.nl/en for more information.

You may also contact the Shell Group Chief Privacy Office at Shell International B.V. The Hague, The Netherlands - Trade Register No. 27155369 Correspondence: PO Box 162, 2501 AN, The Hague, at privacy-office-SI@shell.com.

Cookies and similar technologies

We use cookies on our websites to provide you with the best user experience possible.

PANOLIN uses cookies and similar technologies that collect and store information when you visit a PANOLIN Website or use a MyPANOLIN App. This is to enable PANOLIN to identify your internet browser and collect data on your use of our website, which pages you visit, the duration of your visits and identify these when you return so that we improve your experience when visiting our website(s). You can control and manage your cookies preferences by adjusting your browser settings or using the PANOLIN cookies preference tool on Shell Websites – for more information, please refer to the PANOLIN Cookie Policy at  https://www.shell.com/cookie-policy.html.

Security of your personal data

PANOLIN is committed to safeguarding your personal data.

We have implemented technology and policies with the objective of protecting your privacy from unauthorised access and improper use. In particular, we may use encryption for some of our services, we apply authentication and verification process for access to Shell services and we regularly test, assess and evaluate the effectiveness of our security measures.

Who will we share your personal data with?

Your personal data are exclusively processed for the purposes referred to above and will only be shared on a strict need to know basis with:

Other companies within the PANOLIN and Shell group of companies, including to those which may be located outside of your location;

With your consent, authorized third party companies in co-operation with PANOLIN and/or Shell that may supply products and/or services to users of PANOLIN Apps and PANOLIN Loyalty Programs;

Authorized service providers involved in mobile payments (such as PayPal, Apple Wallet or Android Pay);

Authorised agents, licensees, service providers, external auditors and/or subcontractors of PANOLIN and/or Shell;

A competent public authority, government, regulatory, supervisory, investigative or fiscal agency where it is necessary to comply with a legal or regulatory obligation to which the relevant Shell company/companies is subject to or as permitted by applicable law; or

Any person to whom PANOLIN and/or Shell proposes to transfer any of its rights and/or duties.

Transfers of your personal data to other countries

Your personal data may be transferred outside of your country, subject to appropriate safe.

Where your personal data have been transferred to companies within the Shell group and/or to

authorized third parties located outside of your country we take organizational, contractual and legal measures to ensure that your personal data are exclusively processed for the purposes mentioned above and that adequate levels of protection have been implemented to safeguard your personal data. These measures include Binding Corporate Rules for transfers among the Shell group and contractual agreements (which include European Commission approved transfer mechanisms for transfers to third parties in non-adequate countries). You can find a copy of Shell Binding Corporate Rules at https://www.shell.ch/de_ch/datenschutzerklaerung.htmlor by contacting privacy-office-SI@shell.com.

Interacting with PANOLIN through social media

If you choose to interact with PANOLIN through social media on a PANOLIN administered social media page ('PANOLIN Social Media Page') such as Facebook, Instagram, Twitter or LinkedIn, your personal data (such as your name, your profile picture and the fact that you are interested in PANOLIN) will be visible to all visitors of your personal webpage depending on your privacy settings on the relevant social media platform, and will also be visible to PANOLIN. You can delete any information that you share on these sites at any time through your relevant social media platform's account. PANOLIN does not track your activity across the different social media sites that you use. If you send a message to PANOLIN via any messenger service on a social media platform, these messages are held for no longer than one month after receipt. Please contact PANOLIN if you wish to make a request that you are unable to action yourself and which relates to a PANOLIN Social Media Page - see the section below

Additionally, and to the extent PANOLIN are jointly responsible with a social media platform of a PANOLIN Social Media Page, PANOLIN will have access through the social media platform to aggregated data providing statistics and insights that help to understand the types of actions you take on PANOLIN Social Media Pages. For more information on how your personal data are processed on those social media platforms, including any targeted advertising that you may receive, please refer to your privacy settings accessible through your relevant social media platform's account.

How long do we hold your personal data for?

PANOLIN will only hold your personal data for a defined period of time.

Personal data processed by PANOLIN in line with this Privacy Notice will be deleted or rendered anonymous (such that it will no longer be possible to identify you);

every 5 years where you remain a customer during this period;

without undue delay upon you requesting that your PANOLIN account profile is deleted or to discontinue your participation in a PANOLIN Loyalty Program; or

after 3 years for all subscribed services from our last interaction with you (that is where you have not used our services for 3 years).

In relation to financial transactions (including those made through a PANOLIN App), your personal data will be held for 10 years from the transaction.

In all cases information may be held for (a) a longer period of time where there is a legal or regulatory reason to do so (in which case it will be deleted once no longer required for the legal or regulatory purpose) or (b) a shorter period where the individual objects to the processing of their personal data and there is no longer a legitimate business purpose to retain it.

Changes to this Privacy Notice

This Privacy Notice is updated over time.

This Privacy Notice may be changed over time. You are advised to regularly review this Privacy Notice for possible changes. This Privacy Notice was last updated in April 2023.

Privacy Notice - PANOLIN Employee, Contractor and Dependents' Personal Data

What does this Privacy Notice cover?

This notice sets out what personal data we collect, for what purposes and your rights in this respect.

Every individual within PANOLIN Distribution AG ('PANOLIN' or 'we') is responsible for protecting personal data about each other as well as that of our customers, business partners and suppliers. PANOLIN is part of the Shell Group of companies. You can find further information about how the Shell group protects personal data here: https://www.shell.ch/de_ch/datenschutzerklaerung.html

This Privacy Notice provides information about personal data processed by PANOLIN in relation to individuals who are or were employees, interns or individual contractors as well as dependents of PANOLIN employees ('PANOLIN Staff').

As well as this Privacy Notice, bespoke privacy notices and supplementary privacy statements may contain further information about how we process your personal data. In those instances, such privacy notices will be communicated to you separately..

This Privacy Notice explains what personal data are processed about you, why we are processing your personal data and for which purposes, how long we hold your personal data for, how to access and update your personal data, as well as the options you have regarding your personal data and where to go for further information.

What personal data do we process about you? Collection of information

The categories of personal data we collect about you.

We process personal data necessary to manage the employment relationship, to engage contractors and interns and to provide benefits to certain dependents of PANOLIN Staff.

This includes personal home contact information, date of birth, marital status, payroll and bank account information, wage and benefit information including beneficiary information, emergency contacts, work performance information, information required to ensure you have the right to work in the country/ies you are engaged in, as well as any other information necessary for managing the employment relationship, for engaging contractors and for providing benefits to certain dependents of PANOLIN Staff (such as those dependents who accompany a PANOLIN Staff while on an expatriate assignment).

Sensitive personal data

We also process some special categories of personal data ('sensitive personal data') such as data relating to an individual's health, their racial or ethnic origin, religious or philosophical beliefs, sexual orientation, political opinions and trade union membership. We will only process such personal data where it is necessary for the purposes of complying with employment and social security laws, for the establishment, exercise or defense of claims or where necessary for the purposes of providing occupational medical advice and support, to protect the vital interests of an individual (such as in an emergency), where necessary for reasons of public health or where the individual has provided their explicit consent.

Why do we process your personal data?

We will only process your personal data where we have a legal basis to do so.

We process your personal data:

in order to satisfy our obligations to comply with local laws and regulations;

for legitimate business interests (for example performance management in order to ensure we have qualified and competent personnel or for health, safety and security purposes to ensure that only authorised personnel can access certain sites or assets, litigation and defense of claims); or

where we have your explicit consent.

Please note that as a general principle, PANOLIN does not seek or rely on the consent of PANOLIN Staff for processing personal data. However, there are limited circumstances when consent is required, such as if required by applicable local law.

Personal data requested from PANOLIN Staff are the minimum required in order to fulfil legal and/or contractual requirements and to provide opportunities to take part in programs or to provide a benefit. Failure to provide us with the information requested may negatively affect your ability to remain in employment, internship or engagement as a contractor or from participating in a program or receiving a benefit.

In those cases where processing is based on consent, you have the right to withdraw your consent at any time. This will not affect the validity of the processing prior to the withdrawal of consent. Withdrawal of consent may however impact your ability to remain employed or otherwise engaged or from participating in a program or receiving a benefit.

For what purposes do we process your personal data?

The purposes for which we process your personal data.

We process personal data covered by this Privacy Notice for the following purposes:

Human Resources, personnel management, business process execution, internal management, management reporting, organisational analysis and development - including budgetary, financial and organisational planning, administration, compensation, performance management;

Health, safety and security - including protection of PANOLIN Staff's life or health, occupational health and safety, protection of PANOLIN assets and authentication of PANOLIN Staff status and access rights; or

Legal and/or regulatory compliance - including compliance with legal or regulatory requirements.

We may also process your personal data for a secondary purpose where it is closely related, such as:

storing, deleting or anonymising your personal data;

fraud prevention, audits, investigations, dispute resolution or insurance purposes, litigation and defence of claims; or

statistical, historical or scientific research.

Monitoring

All activities on PANOLIN IT equipment and/or when connected to the PANOLIN or Shell IT network may be monitored for legitimate business purposes.

All PANOLIN Staff receive an access badge which allows PANOLIN to record the date, time and access points made by individuals within PANOLIN premises and assets. The data from the access and security systems are used:

for health, safety and security purposes, to prevent fraud and specifically the protection of PANOLIN assets, PANOLIN Staff and visitors to PANOLIN premises;

to comply with legal and regulatory requirements, specifically where there is a local legal requirement to provide information to government/regulatory authorities;

to monitor (on an aggregated basis) the number of individuals entering and working in a PANOLIN premise for human resources and real estate planning; and

in the case of contractors only (not PANOLIN Staff) the date and time of their entry and exit of PANOLIN premises is used for the purposes of financial management and control.

Where surveillance cameras are used they will be identified. Surveillance cameras are used for health, safety and security specifically the protection of PANOLIN assets, PANOLIN staff and visitors to PANOLIN premises. All images are routinely deleted unless there has been a health, safety or security incident, suspected or actual criminal activity, in which case they may be viewed by internal PANOLIN investigation teams and externally if legally required or permitted by law enforcement or other government authority.

Screening

In order to comply with legal and regulatory obligations, to protect the Shell group's assets and employees/contractors and specifically to ensure that the Shell group can comply with trade control, anti-money laundering and/or bribery and corruption laws and other regulatory requirements, we carry out screening on all employees and contractors on a periodic basis. This screening takes place against publicly available or government issued sanctions lists and is compared with information held about you by PANOLIN.

Any personal data collected through the screening will not involve profiling or automated decision-making regarding suitability for continued employment, internship or engagement as a contractor.

Who is responsible for any personal data collected?

PANOLIN Distribution AG, a company within the Shell Group of companies with registered address in Switzerland at Bläsimühle 2a CH-8322 Madetswil, Schweiz will be responsible for processing your personal data (including that of dependents), together with their affiliates within the Shell group of companies.

In the case of individual contractors, the company within PANOLIN or the Shell group that has contracted your services solely or jointly with its affiliates within the PANOLIN or Shell group of companies and your external contracting/employing company/agency.

Who will we share the personal data with?

Your personal data are exclusively processed for the purposes referred to above and will only be shared on a strict need to know basis with:

Other companies within the Shell group, including to those which may be located outside of your location;

Authorized third party agents, service providers, external auditors and/or subcontractors of PANOLIN; and

A competent public authority, government, regulatory or fiscal agency where it is necessary to comply with a legal or regulatory obligation to which the relevant PANOLIN company is subject to or as permitted by applicable law; or

Any person to whom PANOLIN proposes to transfer any of its rights and/or duties.

Transfers of your personal data to other countries

Your personal data may be transferred outside of your country, subject to appropriate safeguards.

Where your personal data have been transferred to companies within the Shell group and/or to authorized third parties located outside of your country we take organizational, contractual and legal measures to ensure that your personal data are exclusively processed for the purposes mentioned above and that adequate levels of protection have been implemented in order to safeguard your personal data. These measures include Binding Corporate Rules for transfers among the Shell group and contractual agreements (which include European Commission approved transfer mechanisms for transfers to third parties in non-adequate countries). You can find a copy of Shell Binding Corporate Rules at https://www.shell.ch/de_ch/datenschutzerklaerung.html or by contacting privacy-office-SI@shell.com.

Security of your personal data

PANOLIN is committed to safeguarding your personal data.

We have implemented technology and policies with the objective of protecting your privacy from unauthorised access and improper use and will update these measures as new technology becomes available, as appropriate.

How long do we hold your personal data for?

PANOLIN only holds your personal data for a defined period of time.

All information, including personal data, is managed in line with the Shell group standards for Information and Records Management and securely deleted once no longer required for a legitimate business purpose or for a legal/regulatory purpose.

With some exceptions required to comply with local legal requirements:

Information contained within personnel files is held for no longer than 10 years once your employment has terminated;

information relating to retirement benefits are held for no longer than 99 years from the commencement of employment;

any personal data gathered as part of the screening against publicly available or government issued sanctions lists and media sources are held for no longer than 15 years after they were first gathered;

the names, date, time and access points for all individuals entering PANOLIN premises are held for 3 years from each access;

where an individual has been dismissed or had their contract terminated due to serious misconduct, including breaching the Shell Life Saving Rules or breaching the Shell Code of Conduct that information is held for up to 30 years post termination.

In all cases information may be held for (a) a longer period of time where there is a legal or regulatory reason to do so (in which case it will be deleted once no longer required for the legal or regulatory purpose) or (b) a shorter period where you object to the processing of the personal data and there is no longer a legitimate business purpose to retain it.

Your rights in relation to your personal data

Your rights and how to exercise them.

We aim to keep our information about you as accurate as possible. You can request:

access to your personal data;

correction or deletion of your personal data (but only where they are no longer required for a legitimate business purpose);

that the processing of your personal data is restricted; and/or

that you receive personal data that you have provided to PANOLIN, in a structured, digital form to be transmitted to another party, if this is technically feasible.

Please contact your local HR adviser within PANOLIN for any of the above requests.. If you are a contractor, you should speak with your external contracting/employing company/agency. For former employees or dependents, please contact international@panolin.com

Who can you contact if you have a query, concern or compliant about your personal data?

If you have any issues, queries or complaints regarding the processing of your personal data please contact  your local HR advisor. mailto:

If you are unsatisfied with the handling of your personal data by Shell, then you have the right to lodge a complaint with the Federal Data Protection and Information Commissioner ('FDPIC') Startseite (admin.ch) or the Dutch Data Protection Authority whose address is Prins Clauslaan 60, 2595 AJ The Hague, The Netherlands

https://autoriteitpersoonsgegevens.nl/en.

You may also contact the Shell Group Chief Privacy Officer at Privacy-Office-SI@shell.com.or Shell International B.V. The Hague, The Netherlands - Trade Register, No. 27155369 Correspondence: PO Box 162, 2501 AN, The Hague.

Changes to this Privacy Notice

This Privacy Notice is updated over time.

This Privacy Notice may be changed over time. You are advised to regularly review this Privacy Notice for possible changes. This Privacy Notice was last updated in April 2023.

 

Privacy Notice - PANOLIN Recruitment

What does this Privacy Notice cover?

This notice sets out what personal data we collect, for what purposes and your rights in this respect.

This Privacy Notice provides information about personal data which are processed by a company or companies within PANOLIN Distribution AG ('PANOLIN' or 'we') which is part of the Shell group of companies ('Shell') in relation to individuals who apply to work for, or who attend a recruitment event or undertake an assessment with PANOLIN . This includes prospective employees, interns and contractors.

For individuals who are successful in their application for employment, internship or engagement as a contractor, the Privacy Notice – PANOLIN Employee, Contractor and Dependents' is available via PANOLIN's HR Department or via international@panolin.com

As well as this Privacy Notice, bespoke privacy notices and supplementary privacy statements may contain further information about how PANOLIN is processing your personal data. In those instances, such privacy notices will be communicated to you separately.

This Privacy Notice explains what personal data we process about you, why we are processing your personal data and for which purposes, how long we hold your personal data for, how to access and update your personal data, as well as the options you have regarding your personal data and where to go for further information

Who is responsible for any personal data collected?

PANOLIN Distribution AG, a company within the Shell Group of companies with a registered address in Switzerland at Bläsimühle 2a CH-8322 Madetswil, Schweiz will be responsible for processing your personal data, either solely or jointly with its affiliates within the Shell group of companies.

Special Notice - if you are under 16 years old and wish to apply for a PANOLIN sponsored education or innovation event.

If personal data of children is gathered this requires consent of the parent or guardian.

Except in those cases where PANOLIN organizes educational events specifically designed for children, we do not intentionally collect personal data of individuals under 16 years old. If you are under 16 years old (or a different age to reflect local legal requirement as communicated on the PANOLIN website in your location) please do not send us your personal data for example, your name, address, and email address. If you wish to contact PANOLIN in a way which requires you to submit your personal data (such as for education or innovation events) please get your parent or guardian to do so on your behalf.

What personal data do we process about you? Collection of information

The categories of personal data we collect about you.

We process personal information relating to individuals who apply to work for, or who attend a recruitment event and/or undertake an assessment ('Applicants').

This includes personal contact information, date of birth, whether you have the legal right to work in the country in which you have applied, your application for employment, your qualifications and experience, results of interviews and assessments.

Sensitive personal data

For the purposes of recruitment, special categories of data ('sensitive personal data') including personal data regarding health data may be processed only as strictly required and as permitted or required by local law for the purposes of making adjustments to the recruitment process, for assessing eligibility for positions and fitness to work and provision of facilities in the workplace to accommodate health problems or for the establishment, exercise or defense of claims.

In addition, in order to ensure equal employment opportunities as permitted or required by local law, we may also gather additional sensitive personal data regarding Applicants, including their nationality, racial and/or ethnic origin.

For what purposes do we process your personal data?

The purposes for which we process your personal data.

We process your personal data for the following purposes:

Human Resources, personnel management, business process execution and internal management - including resource planning, and recruitment;

Health, safety and security - including protection of an individual's life or health, occupational health and safety, protection of PANOLIN's assets and staff, authentication of individual status and access rights;

Legal and/or regulatory compliance - including compliance with legal or regulatory requirements; or

Management reporting and analysis - including statistical analysis and surveys regarding the quality of the recruitment process.

We may also process your personal data for a secondary purpose where it is closely related, such as:

storing, deleting or anonymising your personal data;

fraud prevention, audits, investigations, dispute resolution or insurance purposes, litigation and defence of claims; or

statistical, historical or scientific research.

Pre-screening of Applicants

We carry out screening of all Applicants who we intend to make an offer of employment, engagement or internship (as the case may be) and prior to any offer being confirmed for the purposes of:

verifying the information that an Applicant provides during the screening/interview process. This will include verifying information with current/previous employers and educational institutions. No steps will be taken in this respect until the Applicant confirms the verification can take place;

screening Applicants against publicly available or government issued sanctions lists and media sources. This is to comply with legal and regulatory obligations, to protect PANOLIN's assets and employees/contractors and specifically to ensure that Shell Group can comply with trade control, anti-money laundering and/or bribery and corruption laws and other regulatory requirements.

Automated decision making and profiling

All applicants must answer questions which are necessary to ensure that individuals can lawfully enter into a contract with a PANOLIN company if they are successful in their application. In addition, for graduate hires, we utilize an online assessment tool which scores individuals on their suitability for employment, based on automated decision making to ensure objectivity. In those cases, you will be notified of this and you will have the opportunity to have such automated decisions reviewed by or on behalf of a member of the PANOLIN recruitment team. Save for graduate hires or as specifically notified to you in a bespoke privacy notice or a supplementary privacy statement during the recruitment process, no profiling or automated decision making will take place to determine suitability or eligibility for employment or engagement as a contractor.

Why do we process your personal data?

We will only process your personal data where we have a lawful basis to do so.

We only process personal data of Applicants:

in order to take steps at the request of the Applicant prior to entering into a contract;

where it is necessary to comply with a legal obligation to which the relevant PANOLIN company/companies is subject to ensure compliance with applicable employment, social security laws and regulations;

where it is necessary for the legitimate business interests of PANOLIN (such as ensuring compliance with legal obligations other than those related to employment or social security, the protection of PANOLIN assets, reputation and PANOLIN employees and contractors) except where such interests are overridden by the interests or fundamental rights and freedoms of the Applicant; or

(Only if legally required) with the explicit consent of the Applicant.

In those cases where processing is based on consent and subject to applicable local law which provides otherwise, you have the right to withdraw your consent at any time. This will not affect the validity of the processing prior to the withdrawal of consent.

Who will we share the personal data with?

Your personal data are exclusively processed for the purposes referred to above and will only be shared on a strict need to know basis with:

Other companies within the Shell Group, including to those which may be located outside of your location;

Authorized third party agents, service providers, external auditors and/or subcontractors of PANOLIN in particular authorised third parties who carry out reference and background checks on behalf of PANOLIN;

A competent public authority, government, regulatory or fiscal agency where it is necessary to comply with a legal or regulatory obligation to which the relevant PANOLIN company/companies is subject to or as permitted by applicable law; or

Any person to whom PANOLIN proposes to transfer any of its rights and/or duties.

Interacting with PANOLIN through social media

If you choose to interact with PANOLIN through social media on a PANOLIN administered social media page ('PANOLIN Social Media Page') - such as Facebook, Instagram, Twitter or LinkedIn, your personal data (such as your name, your profile picture and the fact that you are interested in PANOLIN) will be visible to all visitors of your personal webpage depending on your privacy settings on the relevant social media platform, and will also be visible to PANOLIN. You can delete any data that you shared on these sites at any time through your relevant social media platform's account. PANOLIN does not track your activity across the different social media sites that you use. If you send a message to PANOLIN via any messenger service on a social media platform, these messages are held for no longer than one month after receipt. Please contact PANOLIN if you wish to make a request that you are unable to action yourself and which relates to a PANOLIN Social Media Page - see the section below.

Additionally, and to the extent PANOLIN is jointly responsible with a social media platform of a PANOLIN Social Media Page, PANOLIN will have access through the social media platform to aggregated data providing statistics and insights that help to understand the types of actions you take on PANOLIN Social Media Pages. For more information on how your personal data are processed on those social media platforms, including any targeted advertising that you may receive, please refer to your privacy settings accessible through your relevant social media platform's account.

Transfers of your personal data to other countries

Your personal data may be transferred outside of your country, subject to appropriate safeguards.

Where your personal data have been transferred to companies within the Shell group and/or to authorized third parties located outside of your country we take organizational, contractual and legal measures to ensure that your personal data are exclusively processed for the purposes mentioned above and that adequate levels of protection have been implemented in order to safeguard your personal data. These measures include Binding Corporate Rules for transfers among the Shell group and contractual agreements (which include European Commission approved transfer mechanisms for transfers to third parties in non-adequate countries). You can find a copy of Shell Binding Corporate Rules at https://www.shell.ch/de_ch/datenschutzerklaerung.html or by contacting privacy-office-SI@shell.com.

Security of your personal data

PANOLIN is committed to safeguarding your personal data.

We have implemented technology and policies with the objective of protecting your privacy from unauthorised access and improper use and will update these measures as new technology becomes available, as appropriate.

How long do you hold my personal data for?

PANOLIN only holds your personal data for a defined period of time.

Subject to different retention periods set out in the privacy notice in your location, we hold personal data of unsuccessful Applicants for at least 6 months but no longer than two years after the recruitment process or assessment has completed.

If you are successful in your application, the personal data gathered through the recruitment process will be retained in line with the Privacy Notice - Employees', Dependents' and Contractors' Personal Data, which is available via PANOLIN's HR Department or by emailing international@panolin.com.

What are the consequences of not providing your data?

Personal data requested and provided by Applicants are required in order to fulfil legal requirements and/or which is required for entering into a contract with you (or in the case of a contractor your employer/service provider). Failure to provide us with the information requested which is limited to that required for these purposes will negatively affect your chances of being selected for any potential employment, engagement or internship.

Your rights in relation to your personal data

Your rights and how to exercise them.

We aim to keep our information about you as accurate as possible. You can request:

access to your personal data;

correction, or deletion of your personal data (but only where they are no longer required for a legitimate business purpose);

that the processing of your personal data is restricted; and/or

that you receive personal data that you have provided to PANOLIN, in a structured, digital form to be transmitted to another party, if this is technically feasible.

To make any of these requests, please contact international@panolin.com.

Who can you contact if you have a query, concern, complaint, about your personal data?

If you have any issues, queries or complaints regarding the processing of your personal data please contact  international@panolin.com

If you are unsatisfied with the handling of your personal data by Shell, then you have the right to lodge a complaint to the Federal Data Protection and Information Commissioner ('FDPIC') Startseite (admin.ch) or the Dutch Data Protection Authority whose address is Prins Clauslaan 60, 2595 AJ The Hague, The Netherlands. Please visit https://autoriteitpersoonsgegevens.nl/en

for more information.

You may also contact the Shell Group Chief Privacy Officer at Shell International B.V. The Hague, The Netherlands - Trade Register, No. 27155369 Correspondence: PO Box 162, 2501 AN, The Hague.

Special Notice - For any technical issue with regards to your recruitment process or in case of questions or comments regarding job opportunities at PANOLIN, please contact us at: international@panolin.com

Cookies and similar technologies

We use cookies on our websites to provide you with the best user experience possible.

PANOLIN may use cookies and similar technologies that aim to collect and store information when you visit a PANOLIN website. This is to enable PANOLIN to identify your internet browser and collect data on your use of our website, which pages you visit, the duration of your visits and identify these when you return so that we improve your experience when visiting our website(s). You can control and manage your cookies preferences by adjusting your browser settings or using the Shell cookies preference tool on Shell websites - for more information, please refer to the PANOLIN Cookie Policy at .

Changes to this Privacy Notice

This Privacy Notice is updated over time.

This Privacy Notice may be changed over time. You are advised to regularly review this Privacy Notice for possible changes. This Privacy Notice was last updated in April 2023.